Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Most US orders arrive within 5–12 business days after that, depending on the item and your location. International delivery usually takes longer. You'll get a tracking number by email as soon as your order ships.
Why might my items arrive in separate packages?
We work with multiple suppliers, so items in one order may ship separately. Each package gets its own tracking number.
Do you ship internationally?
Yes. We ship within the United States, and many items also ship to Canada and other countries. Shipping options and rates for your address are shown at checkout. International orders may be charged import duties or taxes by your country, which are the buyer's responsibility.
Can I return an item?
Yes. Unused items in original condition can be returned within 30 days of delivery. For hygiene reasons, opened or used makeup and beauty products can't be returned unless they arrive damaged or defective. See our Refund Policy for full details.
Are your graded Pokémon cards one of a kind?
Yes. Each graded card is a single, specific card sealed by PSA. Mystery packs contain one graded card chosen at random from the type described.
What if my order arrives damaged or wrong?
Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund.
Can I change or cancel my order?
Reach out as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.
What payment methods do you accept?
We accept major credit and debit cards, plus other payment options shown at checkout.
How do I contact you?
Visit our Contact page. We reply within 1–2 business days.