Refund policy

Returns

You can return eligible items within 30 days of delivery. Items must be unused and in original condition and packaging.

 

Non-returnable items

For hygiene reasons, opened or used makeup, skincare and beauty products cannot be returned unless they arrived damaged or defective. Items marked final sale are also non-returnable.

 

Pokémon and trading cards

Sealed products (booster packs, boxes, tins and bundles) can be returned only if they are unopened, with original packaging and seals intact. Opened packs and boxes cannot be returned. Mystery packs are final sale: because the card inside is a surprise, we can't accept returns or exchanges based on which card you received. Graded cards can be returned within 30 days only if the PSA case is undamaged and has not been opened or tampered with. If any trading card item arrives damaged or not as described, contact us within 7 days of delivery with photos and we'll make it right.

 

Damaged, defective or wrong items

If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you.

 

How to start a return

Contact us through our Contact page with your order number and we'll reply with return instructions. Please don't send items back without contacting us first.

 

Refunds

Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is due to our error.